MEMBERSHIP FAQS
How do I become a WIA Member?
Head to the Join page, select your desired membership level and follow the instructions all the way to checkout.
Membership Statuses
Check your membership status here. Each WIA Membership has a status that lets our members understand their membership standing:
- Active: Your membership is up to date and you’re receiving all applicable WIA Benefits
- Hold: Your membership is not active and you’re not receiving any WIA Benefits. Typically this is a result of an issue with the payment method for your membership or a renewing membership with no associated payment method. During this period, your account will continue to process your payment for 7 days. After 7 days of unsuccessful payments, your membership will expire.
- Expired: Your membership ended and you are not receiving any WIA benefits.
- Cancelled: Your membership was manually ended and are not receiving any WIA benefits.
I don’t have access to a specific WIA Benefit.
If you ever encounter a scenario where you don’t have access to a WIA benefit, such as the Job Board or an event registration page, check your membership status here. You must have an active membership of the required level to access WIA Benefits. If you have an active membership of the correct level and still don’t have access, please submit a support ticket.
How do I change my membership level?
- Navigate to your Account > (From the Menu bar) Membership > MY WIA Membership
- Select the “view” button of your active/expired membership
- Scroll to the “Subscription Totals” section
- Select “Change Membership Level”
- Select the membership level you would like to change to, select ADD TO ORDER, then proceed through the payment process.
Changing membership levels RESTARTS your membership year to the purchase date; it does not extend your membership one calendar year.
How do I renew my membership early?
If you purchased a one-year non-renewing membership, you will have to wait until it lapses or upgrade to a renewing membership for early renewal.
- Head to WeAreWIA.org and navigate to our Sign In page.
- From the My Account menu, go to Membership > MY WIA Membership and click “View” next to your active membership/subscription.
- In the “Actions” box, select the “Renew Now” button
Renewing your membership early within the same membership level (Creator to Creator) will extend your membership one calendar year from your original expiration date.
How do I resubscribe a canceled or expired membership?
If you purchased a one-year non-renewing membership, you will have to wait until it lapses or upgrade to a renewing membership for early renewal.
- Head to WeAreWIA.org and navigate to our Sign In page.
- From the My Account menu, go to Membership > MY WIA Membership and click “View” next to your active membership/subscription.
- In the “Actions” box, select the “Resubscribe” button
Resubscribing to your membership will start your membership one calendar year from your new purchase date.
How do I cancel my membership?
If you purchased a one-year non-renewing membership, you will have to wait until it lapses. Your membership will not renew, regardless.
- Head to WeAreWIA.org and navigate to our Sign In page.
- From the My Account menu, go to Membership > MY WIA Membership and click “View” next to your active membership/subscription.
- In the “Actions” box, select the “Cancel” button
Canceling: WIA Members can cancel their membership from the website. Please note that canceling your membership immediately ends your benefits when you confirm cancellation. This action is not reversible. You can turn off auto-renew as an option and allow the membership to expire when the date arrives. WIA can’t change memberships or delete accounts on behalf of a member.
How do I redeem a coupon code?
- During the checkout process, make sure to select “Add to order” to apply the membership item to your cart.
- Select the box stating, “Have a coupon? Click here to enter your code”.
- Enter the code into the box and select “APPLY”
- Please confirm that the price has dropped to the appropriate amount. If it does not change, you will be charged the full amount.
How do I redeem a coupon code?
- During the checkout process, make sure to select “Add to order” to apply the membership item to your cart.
- Select the box stating, “Have a coupon? Click here to enter your code”.
- Enter the code into the box and select “APPLY”
- Please confirm that the price has dropped to the appropriate amount. If it does not change, you will be charged the full amount.
How do I turn off auto-renewal for my membership?
With any auto-renewing donation, you can turn off auto-renew at any time. Please make sure this setting is OFF to avoid auto-renewing memberships.
- Head to WeAreWIA.org and navigate to our Sign In page.
- From the My Account menu, go to Membership > MY WIA Membership and click “View” next to your active membership/subscription.
- In the “Auto-Renew” box, click the slider to toggle auto-renewal on/off. Gray is “OFF,” and Red is “ON.”
You must have payment information on your account to turn auto-renew on.
How do I unsubscribe from emails?
WIA’s newsletters are managed through MailChimp. You can unsubscribe from WIA emails by going to the last received email, scrolling ot the footer/bottom of the newsletter, and selecting “unsubscribe”. If members delete or cancel their accounts, they are not automatically removed from our Mailchimp mailing list. Once you are unsubscribed, you have to resubscribe manually.
If you have a WIA Account, you must receive emails regarding your account itself.
How do I delete my account?
Deleting your WIA Account is a permanent action and can’t be undone. WIA doesn’t delete accounts on behalf of the member, and the ability to do so is available to you! If you’re sure you would like to delete your account instead of turning off auto-renew or canceling your membership, please access the link below and follow the instructions.
- Sign in to your WIA Account
- Hover over the Membership header > Select Delete My Account
- Follow the instructions and confirm your account deletion. This action is not reversible.
Can I gift a membership?
Educational institutions, studios, and businesses may purchase memberships in bulk. Please reach out to [email protected].
At this time, WIA doesn’t have a system to gift a membership from one individual to another. We hope to have this available soon.
Can I get a refund?
WIA memberships are non-refundable. WIA memberships are benefits included with a donation to the organization and donations are non-refundable. This includes cases of: not getting accepted into a Mentorship Circle, not being selected for the WIA Scholarship Program, being gifted a WIA membership after paying for one, etc. Memberships are only refundable for technical errors on the WIA side, meaning we can verify and have documentation of an error we caused.
We’re empathetic to your situation and hope you can continue finding value in your WIA Membership throughout the next year. WIA sends out membership renewal reminders at least a week before the membership expires so our members can either turn off auto-renew or know when their membership benefits end.
If you believe your membership was renewed due to a technical error on the WIA side, please submit a support ticket.
I still need help or my question isn’t on here.
For further assistance, please submit a support ticket.